ISO:Kompetencje: Różnice pomiędzy wersjami
Z Motława
(→test) |
(→Obszar zasobów ludzkich) |
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Linia 41: | Linia 41: | ||
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+ | ==Tabela ról i kompetencji== | ||
+ | |||
+ | |||
+ | {| class="prettytable" cellspacing=0 style="border: 1px solid #888888; border-collapse: collapse; padding: 5px;" | ||
+ | ! | ||
+ | ! style="text-align:right; border: 1px solid #888888;" colspan="10" | <center>Role</center> | ||
+ | |||
+ | |- | ||
+ | | style="border: 1px solid #888888; background: #eeeeee;"| <center>'''Kompetencje'''</center> | ||
+ | | style="border: 1px solid #888888; background: #eeeeee;" width=45| <center>'''UBZ'''</center> | ||
+ | | style="border: 1px solid #888888;background: #eeeeee;" width=45|<center>'''UBZ2'''</center> | ||
+ | | style="border: 1px solid #888888;background: #eeeeee;" width=45|<center>'''PRG'''</center> | ||
+ | | style="border: 1px solid #888888;background: #eeeeee;" width=45| <center>'''BR'''</center> | ||
+ | | style="border: 1px solid #888888;background: #eeeeee;" width=45| <center>'''SRW'''</center> | ||
+ | | style="border: 1px solid #888888;background: #eeeeee;" width=45| <center>'''PMZ'''</center> | ||
+ | | style="border: 1px solid #888888;background: #eeeeee;" width=45| <center>'''AN'''</center> | ||
+ | | style="border: 1px solid #888888;background: #eeeeee;" width=45| <center>'''KWD'''</center> | ||
+ | | style="border: 1px solid #888888;background: #eeeeee;" width=45| <center>'''PM'''</center> | ||
+ | | style="border: 1px solid #888888;background: #eeeeee;" width=45| <center>'''CRM'''</center> | ||
+ | |||
+ | |- | ||
+ | | style="border: 1px solid #888888;"|znajomość sprzętu komputerowego | ||
+ | | style="border: 1px solid #888888;"|<center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| znajomość oprogramowania systemowego | ||
+ | | style="border: 1px solid #888888;"|<center>X</center> | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"|<center>X</center> | ||
+ | | style="border: 1px solid #888888;"|<center>X</center> | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | | style="border: 1px solid #888888;"|umiejętność analizowania i rozwiązywania problemów zgłaszanych przez Klientów | ||
+ | | style="border: 1px solid #888888;"|<center>X</center> | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"|<center>X</center> | ||
+ | | style="border: 1px solid #888888;"|<center>X</center> | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"|<center>X</center> | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | | style="border: 1px solid #888888;"|<center>X</center> | ||
+ | | style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| umiejętność pracy w zespole | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| posiadanie prawa jazdy kat. B | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| znajomość aplikacji biurowych | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| umiejętność obsługi urządzeń biurowych | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| umiejętność opanowania w sytuacjach stresowych | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| umiejętność analizowania i rozwiązywania problemów Klientów | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| umiejętność zorganizowania pracy własnej | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>x</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"|<center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| asdfasd | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| asdfasdfasdf | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| sadf | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| asdf | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| asdf | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| rzetelność i sumienność w wykonywaniu powierzonych obowiązków | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| uczciwość | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |style="border: 1px solid #888888;"| <center>X</center> | ||
+ | |||
+ | |- | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |style="border: 1px solid #888888;"| | ||
+ | |||
+ | |} | ||
+ | |||
+ | <br> | ||
== Obszar zasobów ludzkich == | == Obszar zasobów ludzkich == | ||
Linia 49: | Linia 371: | ||
<br> | <br> | ||
+ | |||
==Zobacz też== | ==Zobacz też== | ||
* [[ISO: Legenda - oznaczenia używane w diagramach|Legenda - oznaczenia używane w diagramach]] | * [[ISO: Legenda - oznaczenia używane w diagramach|Legenda - oznaczenia używane w diagramach]] |
Wersja z 10:17, 17 mar 2009
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Tytuł: Kompetencje |
Edycja Legenda |
K.J. Spis treści |
Przedmiot dokumentu: Zestawienie kompetencji pracowników używanych w procesach i procedurach. |
: |
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Spis treści
Lista kompetencji
Nadzór - serwisant oprogramowania i sprzętu
- znajomość sprzetu komputerowego - znajomość oprogramowania systemowego - umiejętność analizowania i rozwiązywania problemów zgłaszanych przez Klientów - umiejętność pracy w zespole - posiadanie prawa jazdy kat. B
Biuro
- znajomość aplikacji biurowych - umiejętność obsługi urządzeń biurowych - umiejętność opanowania w sytuacjach stresowych - umiejętność analizowania i rozwiązywania problemów Klientów - umiejętność zorganizowania pracy własnej
Pracownik sprzątający
- rzetelność i sumienność w wykonywaniu powierzonych obowiązków - uczciwość
Programista
- Jacek powiedział, że sam to uzupełni...
Tabela ról i kompetencji
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znajomość sprzętu komputerowego | |
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znajomość oprogramowania systemowego | ||||||||||
umiejętność analizowania i rozwiązywania problemów zgłaszanych przez Klientów | ||||||||||
umiejętność pracy w zespole | |
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posiadanie prawa jazdy kat. B | |
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znajomość aplikacji biurowych | |
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umiejętność obsługi urządzeń biurowych | |
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umiejętność opanowania w sytuacjach stresowych | |
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umiejętność analizowania i rozwiązywania problemów Klientów | |
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umiejętność zorganizowania pracy własnej | |
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asdfasd | |
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asdfasdfasdf | ||||||||||
sadf | |
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asdf | ||||||||||
asdf | ||||||||||
rzetelność i sumienność w wykonywaniu powierzonych obowiązków | |
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uczciwość | |
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Obszar zasobów ludzkich
Schemat organizacyjny i zasoby ludzkie to obszar na który składają się:
- Schemat organizacyjny,
- Zestaw ról pracowników,
- Kompetencje.
Zobacz też